Healthcare Matters

What would Disney do?

Valuing customer service in healthcare

Just over a decade ago, members of Arkansas Children’s Hospital’s management decided to go to Disney World. It wasn’t a fun-and-games trip, although fun was had. They went to learn about developing a culture that would support everyone working at the hospital and everyone using hospital services. Arkansas Children’s was ahead of a trend recently taking hold in the healthcare industry: valuing customer service…

Eco-friendly and pocket-friendly

Turning ‘green’ into green

Nationally acclaimed environmentally innovative medical facilities and their forward thinking executives deserve recognition for their specific advancements in our industry. Professionals in medical real estate need to align symbiotic strategies reflecting sound development models with “green” practices and theories. In healthcare this attitude not only improves patients’ well being, but promotes the hospital’s bottom line. Eco-friendly development balances established design and construction philosophies with progressive long-term sustainability models. Newberg Hospital in Oregon and Sherman Health in Illinois are two industry-leading stalwarts…

Find a partner and dance hand in hand?

Partnering is a Growing Trend in the Healthcare Industry: Survey Finds

“Partnering” is a healthcare industry trend that appears to be gaining momentum, according to a recent survey of California-based healthcare executives, taken following the Supreme Court’s decision to largely uphold the Affordable Care Act…

From Spend Matters

PRO Review: OB10, Cortera, Tradeshift, and Private Equity and Procurement

This week on Spend Matters PRO, we hit technology hard, from finalizing our thoughts on our ongoing OB10 series (Click for Part 1, Part 2, and Part 3) to introducing Cortera’s new Purchase Insights offering and completing our series on Tradeshift. We also continue to dabble in the realm of private equity and procurement…

From Spend Matters UK/Europe

The FT reports on Nuneaton Hospital’s attempts to procure a strategic partner

Interesting times to say the least in the UK’s health system, as the role of the private sector in delivering health care – still free at point of delivery and under the auspices of the health service – is becoming a major issue of debate and controversy…